User Names & Passwords

Click the questions below to see the answers.

Your password can be changed by going to Portal.AppOne.net and click on Forgot your password. You will be required to answer a couple of security questions and will be redirected to a password change form where you can create a new password. At this time you can proceed to sign on.

I am having problems logging on with my temporary password, or creating a new password.

First, enter your user name and temporary password which was issued to you by Dealer Support.

This will bring you to the Password Change form. Re-enter the temporary password. Then, set your own new password.

♣	Passwords must be at least 8 characters in length.

♣	Passwords must include at least one uppercase letter.

♣	Passwords must include at least one lowercase letter.

♣	Passwords must include at least one number.

♣	The word ‘password’ is unacceptable.

♣	Spaces are not allowed.

Examples:

Jenny1	Valid
Six*Seven=42	Valid
255-mastaP	Valid
Password1	Invalid – the word ‘password’ may not appear
forgetmenot7	Invalid – no capitalized letters
Pass1	Invalid – too short
11/15/1973	Invalid – no letters
VanillaIce	Invalid – no numbers

WRITE DOWN YOUR NEW PASSWORD; REMEMBER TO INDICATE WHICH LETTER(S) ARE UPPER CASE AND WHICH ARE LOWER CASE.

If you are still having problems logging in, please contact Dealer Support Services.

I am getting an error message saying the user name/password combination is incorrect.

There are a few possibilities.

•	Make sure that you are typing numbers using the row above the letters on the on your keyboard, not the numeric keypad on the right side of your keyboard.

•	At least one letter will be capitalized, but not all.

•	User names and passwords do not contain spaces.

•	Also see answer to previous question.

If you have followed these guidelines and are still having problems logging in, please contact Dealer Support Services.

What can I do if I think someone else is using my user name/password?

Contact Dealer Support Services and a new password will be issued.

All passwords are confidential and must not be shared!

How do I add or delete a contact for my dealership?

The admin can manage all users by signing and clicking the Admin Console tab. Then click on Manage Users. There will be an add/edit box to the left to manage all users at the dealership.